Q: Where is the venue located?

A: Our address is 10489 County Route 76. You will see signs for Point of The Bluff Vineyards and Event Parking.

Q: Where do I park?

A: Parking is available on site, with driveway access 500’ north of the Point of the Bluff tasting room. Follow signs to find the free parking.

Q: Is there handicap parking?

A: Yes. Handicap parking is available to patrons with valid permitting. Please follow the signs. Handicap parking will be available through a different driveway than the main entrance.

** We are here to help. If you need special assistance please reach out to our events coordinator, Ashley Hink at ashley@parkinnflx.com (for best accommodations, please connect with us at least 2 days before an event)**

Q: What happens if it rains?

A: The pavilion has sliding glass walls that will keep you dry in the event of rain showers. All shows are rain or shine.

Q: Are there assigned seats?

A:No. All concerts are general admission (unless otherwise noted on our Eventbrite ticket link). For concerts where there is a choice between a "seated" or "standing" ticket, it will be conducted on a first come, first serve basis. We encourage you to arrive early and reserve your seat and/or standing area. All seats are within 40 feet of the stage.

For concerts that offer a "standing" ticket option only: we will have some limited seating available for any patrons with valid special requirements. If you need a helping hand, always let one of our staff members know.

** We are here to help. If you need special assistance please reach out to our events coordinator, Ashley Hink at (607) 216-8339 (for best accommodations, please connect with us at least 2 days before an event)**

Q: Am I allowed to bring chairs and blankets?

A: There are NO CHAIRS OR BLANKETS ALLOWED IN THE PAVILION. Chairs and blankets are allowed beside the pavilion, in a designated grassy area. THE GRASSY AREA DOES NOT OFFER A VIEW OF THE STAGE. The lawn area is simply a place to relax outside and hear the music.

Q: Can I take pictures/videos?

A: If the artist allows it then yes, please tag us #concertsatpob. No professional photography, video, or recording equipment is permitted, at our discretion. Please respect the artists and our property with any media posted.

Q: Can I make purchases with a credit card at the venue?

A: Yes we take all major credit cards including Visa, Master Card, Discover and American Express

Q:  Can we purchase food & beverage during the show?

A: Yes. Point of the Bluff wines, beers by various New York State breweries, as well as various NA options will be available. We will also offer a full food menu catered by our sister restaurant, “The Park Inn."

Q: Is this show all ages?

A: Yes. Valid ID is necessary to purchase alcoholic beverages. Unless otherwise noted, children under 2 are free. All other guests require a ticket.

Q: Are kids free?

A: Unless otherwise noted, children under 2 are free.

Q: Can I bring my pet?

A: No.

Q: Can I bring my own food or drinks?

A: No outside food or beverages allowed.

Q: Can I leave the venue and come back?

A: No re-entry is permitted.

Q: What time does the show start?

A: Most shows run from 1pm-5pm. As this could vary, please see our Eventbrite ticket links for final times.

Q:  I bought tickets through other, secondary market sources (ie., “scalpers” online or in person) – are my tickets legit?

A: Concerts at Point of the Bluff does not endorse using any secondary ticketing sources. Our Box Offices cannot resolve any issues involving them, such as lost tickets or bogus tickets. Tickets for all of our shows are sold through Eventbrite, or via our website. Concerts at Point of the Bluff  has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling.

Q. Can I purchase tickets at the gate?

A: In the event that tickets are still available for purchase the day of the event, you will be able to purchase them at the gate. Please follow us on Facebook and Instagram for updates regarding ticket availability.

Q:  What is your refund policy?

A: All events take place rain or shine. Refunds and exchanges are not permitted.